Answers

Frequently Asked Questions

Everything you need to know about orders, shipping, exchanges, and more.

Shipping & Delivery

How long does shipping take?

Orders are typically dispatched within 2–5 business days. Delivery timelines may vary depending on your location. Once shipped, tracking details will be shared via WhatsApp and email.

How can I track my order?

Once your order is shipped, tracking details will be shared via WhatsApp and email. You can also reach out to us directly on WhatsApp at +91 98919 15624 for a real-time update.

Orders & Payment

Do you offer Cash on Delivery?

Yes, Cash on Delivery (COD) is available on selected orders and locations.

Can I modify my order after placing it?

Orders can only be modified before dispatch. Please contact us immediately via WhatsApp if you need to make changes.

Returns & Exchanges

Can I exchange my order?

Yes, exchanges are accepted within 7 days of delivery, subject to our exchange policy. The product must be unused, unwashed, with all tags attached and in its original packaging.

Are sale items eligible for exchange?

Sale items may not be eligible for exchange. Please refer to our Returns & Exchanges policy for full details.

Do you offer customizations?

For customization requests, please contact us via WhatsApp at +91 98919 15624 before placing your order. Customized products are not eligible for return or exchange.

Still have a question?

Reach us on WhatsApp at +91 98919 15624 or email thelabelunlocked@gmail.com. Support hours: Mon–Fri, 11 AM–7 PM IST.