Grievance Redressal
As required under the Consumer Protection (E-Commerce) Rules, 2020, we have appointed a Grievance Officer to address your concerns.
Grievance Officer — The Label Unlocked
How to File a Grievance
If you have any concerns regarding orders, products, or our services, please reach out via:
- Email: thelabelunlocked@gmail.com
- WhatsApp: +91 98919 15624
Please include your order number (if applicable), a clear description of your concern, and your preferred contact method.
Resolution Timeline
We strive to resolve all concerns within 7 business days of receiving your complaint. For complex matters, we will acknowledge receipt within 48 hours and keep you updated throughout the process.
Legal Reference
This Grievance Redressal mechanism is established in compliance with the Consumer Protection (E-Commerce) Rules, 2020 under the Consumer Protection Act, 2019, Government of India.